Delete your Momento account

1. Delete your account in the app

• Open Momento and sign in to the account you want to delete.
• Open Settings in Momento.
• Scroll to the Account section and choose Delete Account.
• Read the confirmation and confirm deletion. Keep the app open until deletion succeeds. If an error appears, retry or contact support.

2. Request deletion by email

Email developer@teasersoftware.com with the subject “Momento account and personal data deletion request”. You do not need to sign in to this website.

Include the email or sign-in method used for Momento, your display name, and an event name or invitation code if available. For Apple Hide My Email, include your relay address if known. If you joined as a guest without registering, include your guest name and event invitation code so we can locate your participation.

We may ask you to verify ownership before deleting data. Never send passwords, one-time sign-in codes or full payment-card information. Support will explain any verification steps and confirm completion by email; sending an email does not immediately delete the account.

3. What is permanently deleted

Account deletion removes:

• Your sign-in account and profile, including your profile image
• Your event participation records and photos you contributed to other events
• All events you host, their covers, and all photos in them, including photos contributed by guests

This cannot be undone. Download any photos you want to keep before deleting your account. Hosted events will also become unavailable to their guests.

4. What may remain

Payment records are retained separately for payment reconciliation and support; references to your deleted account and events are removed. To ask about the retention of a payment record, contact developer@teasersoftware.com with your order reference.

Account deletion cannot remove copies other people downloaded. Queued photos and other local app data may remain on your device or browser until you clear app data or browser storage. Uninstalling the app alone does not delete your account.

Deleting your account does not automatically request or issue a refund. Refund requests follow the Apple App Store, Google Play or payOS payment channel you used.

5. Other personal-data requests

For help deleting specific personal information, accessing or correcting your data, or raising a privacy concern, email developer@teasersoftware.com. Tell us which account, event or photo is involved. We may need to verify your identity and explain any applicable retention requirements.